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Frequently Asked Questions

Clear your doubts

Frequently Asked Questions

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  • What kind of service you provide?
Answer: We provide IP TV service.
  • What are your packages?
Answer:We provide 3 category packages
  • Regular Package (Monthly Package)
  • Promotional Package (3 Months, 6 Months, 1 Year (Premium)
  • Non-Refundable Special Packages (1 Year)
  • How much Channel you have?
Answer: We have 184 Channel.
  • Which Location you can provide Technician?
Answer: We can provide Technician only in NY State but at Selected Areas.
  • How many TV service you can give in one account?
Answer: We provide 3 connections in 1 account.
  • Apps type for your service
Answer: We have 2 Apps.
  • Tbox TV
  • Ministra Player
  • How much is Moving charge by Technician?
Answer: Our Moving Charge is $25
  • How much is Wire charge?
Answer: Every 25 Feet Wire Charges are $7.
  • What is the Initial Troubleshoot for Box or App?
Answer: Reboot the Box/ Force Stop the App.
  • What is the respective parameter for Free Internet wire as a new Customer?
Answer: As a new Customer we will provide 50 Feet wire.
  • What is the required time limit for Shipment?
Answer: 7 working days.
  • What is required Internet speed for your IP TV service?
Answer: Minimum 5 MBPS
  • What is your Cheapest package?
Answer: Non-refundable Package.
  • What is your service Resolution?
Answer: We provide 4k Resolution Base Channels.
  • What kind of Chaneel Segment you have?
Answer: We have 6 Segment (Bangla, Hindi, English, Al-Islamic, Sports, Children)
  • Do you provide Apps services?
Answer: Yes! but only at Android platform at present
  • How much is Technician charge for Troubleshot?
Our Technician Charge is $30.
  • How much is Shipment charge?
Answer: Our is your Shipment Charge is $10
  • How much is Remote charge?
Answer: Our Remote Shipment Charge is $10.
  • What are the respective medium of providing bill?
Answer: We have 3 option.
  • Card
  • Cheque
  • Money Order
  • What is the Service procedure for MI customer?
Answer: We have 2 option.
  • Shipment
  • Dealer (optional).
  • What is your service Resolution?
We provide 4k Resolution Base Channels.
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+1 7187776556

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